Privacy Policy

Last update: June 2025

This Privacy Notice sets out the details of how Emotional Sense (“I”, “we”, “us”, “our”) as data controller, collects and processes your personal data through our website located at https://www.emotionalsense.com (“the Website”).  For the purposes of this Notice, personal data means any information that can be used to identify an individual whether directly or indirectly. 

Please read through the content of this Privacy Notice carefully and ensure that you understand it. If you do not understand the content of this Privacy Notice or do not accept or agree with it, then you must stop using the Website immediately. By accessing the Website and providing us with your personal data, you are warranting that you are at least 15 (fifteen) years of age. 

If you have any questions about this Privacy Notice or require more information concerning our privacy practices, please contact us at hello [at] emotionalsense [dot] com.

How do we collect the personal data

We may process personal data that you provide to us by subscribing to our email list, requesting information through our contact forms, completing questionnaires, or by any other communication via email, text, Facebook Messenger, Instagram Direct message or through our Website or other online platforms and social media channels.  We may also process your personal data through the use of cookies or other tracking software. Please refer to our separate Cookie Policy for further information.

We may also process data received from third parties such as Google, Facebook, Whatsapp, or other analytic, search, advertising, or online information providers based outside of the EU, or Paypal, Stripe, or other payment processing providers based outside of the EU.

Why do we process the personal data?

When we process your personal data we will comply with the relevant data protection laws and principles such as the General Data Protection Regulation (EU Regulation 2016/679) (“GDPR”), which means that your data will be used lawfully, fairly and in a transparent way, kept securely and only for as long as necessary for the purposes we have told you about.

We shall only collect and process your personal data for purposes that are clearly outlined prior to you providing us with your data, or for a legitimate reason.

Whenever we process your personal data, we do so on a legal basis, this will either be because you have given your consent for us to process your data, where we are under a contractual or legal obligation, where it is necessary for us to operate, support, provide, improve, understand or customize our services for you, or where it is in our legitimate interests to do so.

We do not carry out automated decision-making or any type of automated profiling.

What personal data do we process?

The types of personal data which we process will vary depending on your own specific circumstances but typically can include:

Personal Information: This may include your name, date of birth, email address, phone number, business contact details, correspondence address, IP address. We shall process this data for the purposes of communicating with you and keeping our records on the lawful grounds of legitimate interest;

Customer or Client Information: should you purchase goods and/or services from us then we may process information in connection with your purchase, and the supply of that purchase, as well as keeping appropriate records. Such information may include your Personal Information, billing address, delivery address, credit card, or other payment details, emergency contact information, as well as any background information regarding the presenting problem you want to address using Rapid Transformational Therapy®, and we shall process it on contractual grounds;

User Information: This may include comments or statements that you may make or post via our Website, online platforms or social media channels, images, documents, or videos that you share on or through our Website or through any of our pages or other online platforms, and information concerning your use of our Website or other online platforms such as your browser information, pixel ID, page views, pages visited, number of visits and, where appropriate, log-in details. We shall process this information to analyze and monitor usage and content of our Website and other platforms and channels to ensure the content is relevant to you, to support our administration and record-keeping requirements, and to maintain the security of our systems on legitimate interest grounds;

Promotional Information: this may include information you provide in connection with any promotions, marketing, or advertising from us or our third parties. We shall use this information to provide relevant offers and advertisements, competitions and promotions, and other free resources and to monitor our promotional activity, keep records and compile analytics on legitimate interest grounds.

Sensitive Data

We only collect sensitive data about you once you become a client, with your consent, for the sole purpose of therapy. The sensitive data we collect includes data relating to your mental and physical health, and — only if relevant to the presenting problem you wish to address in your RTT® session(s) — data relating to your sex life or sexual orientation.

We do not collect other types of sensitive data, such as race or ethnicity, political opinion, religious or philosophical beliefs, trade union membership, genetics, or biometrics. We do not process any data relating to criminal offenses and convictions.

Processing of data for purposes other than therapeutic ones

Your personal and sensitive data will only be processed for any purpose beyond those specified in this Privacy Notice if required by law, and in particular – but not limited to:

If you indicate that you or another person may pose a threat to yourself or others
In case of apparent, suspected or potential abuse or neglect of a child or a vulnerable adult
If you report sexual abuse by a regulated health professional
When a court issues a subpoena for testimony

Transferring to Third-Party Service Providers

We will never sell, rent, or lease your Personal Data and Sensitive Data to a third party, but we may share collected information for the purposes described in this Privacy Policy with the third parties below that help us provide, improve, promote or support our business operations and assist in the delivery of our services :

Google
Paypal
Stripe
Zoom
Content Creator Machine (developed by HighLevel)
WhatsApp
Bucket.io
Meta (if you became a prospect or client through a Facebook or Instagram ad)

We may also process your personal data to deliver or send relevant advertisements to you through our Website and other online platforms and to analyze the success and effectiveness of such adverts for our legitimate interest purposes of promoting and growing our business.

where we are required by a government body or legal obligation or to protect our rights;
where it is required in connection with the sale or purchase of any business or assets.

Transfer of personal and sensitive data

Our Website is located within France and we comply with the laws applicable to France which include the GDPR. Your data will be processed within France.

We may also transfer your data to a third-party service provider which requires your data to be transferred outside of the EEA (European Economic Area). Where your data is transferred outside of the EEA by our third-party service providers, we understand that they comply with the following standards relating to the security of your personal data:

Google complies with the General Data Protection Regulation and is certified under the EU-U.S. Data Privacy Framework (DPF) for data transfers. Google also complies with the Payment Card Industry Data Security Standards;
Paypal relies on Binding Corporate Rules approved by competent Supervisory authorities;
Stripe is certified under the EU-U.S. Data Privacy Framework (DPF) as well as EU Standard Contractual Clauses and Binding Corporate Rules;
Zoom is certified under the EU-U.S. Data Privacy Framework (DPF) and the Swiss-U.S Data Privacy Framework;
HighLevel (developer of Content Creator Machine) complies with the General Data Protection Regulation and is certified under the EU-U.S. Data Privacy Framework;
WhatsApp relies on standard contractual clauses or data transfers from the European Economic Area to the United States, and on adequacy decisions about certain countries, as applicable, for data transfers to third countries;
Bucket.io complies with the General Data Protection Regulation;
Meta complies with the General Data Protection Regulation and relies on the standard contractual clauses approved by the European Commission and rely on the European Commission’s adequacy decisions about certain countries, as applicable, for data transfers from the EEA to the United States and other countries.

Where we transfer data to parties not listed above that are outside of the EEA then we will ensure that at least one of the following conditions is met:

You have given your express consent;
The country has an approved adequate level of protection for personal data;
It is legally required;
It is authorized by the relevant data protection authority.

Other data transfers

At any given time, we may discuss aspects of your case with other colleagues keeping your full name and identity completely confidential always unless you have given permission otherwise.

Data security

We take the protection of your personal data seriously and have taken reasonable steps to protect the personal data we hold from misuse, loss, unauthorized access, and any modification or disclosure.

We limit access to your personal data to those employees, agents, contractors, or third parties who have a business need to know. They will only process your data on our instructions and must keep it confidential.

If you are submitting personal data over the internet that you wish to remain private, please note that while attempts are made to secure information transmitted to this site, there are inherent risks in transmitting information across the internet. If you prefer, you can contact us by alternative means using phone or mail.

Data retention

We will not keep your personal data for longer than is required with regard to the purpose for which it was collected by us or provided by you including any legal or record-keeping requirements and will take reasonable steps to destroy or permanently de-identify your personal data when it is no longer required.

Your rights in relation to the data we hold

You have rights in relation to your personal data; these include the right to access and receive a copy of your personal data, to ask us to correct any errors, to erase your personal data, to restrict or object to how your information is processed.

To ensure the information we hold about you remains accurate, please contact us using the email address above if at any time your personal details change.

Where you have provided your consent for us to process your personal data, you can withdraw that consent at any time. Should you wish to do so, please contact us at the above email address.

If you are not happy with how we process your personal data, you have the right to lodge a complaint with a supervisory authority for data protection issues.

Links to other sites

The Website may contain links to other sites. We are not responsible for the privacy practices of those websites and have no knowledge of whether cookies or other tracking devices are used on any such linked sites. If you have any concerns regarding the privacy of your information you should ensure you are aware of the privacy policies of those sites before disclosing any personal information.

Changes to this Privacy Notice

We reserve the right to alter or amend it without notice. Should the Privacy Notice be altered, the updated policy will be posted on the Website.

Your first use of our Website after the date of any amendments or alterations will constitute your acceptance of such changes therefore, we recommend you review this Privacy Notice regularly to keep informed of any changes.